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PRIVACY POLICY

Effective Date: 09/09/24

 

The Menopause Stylist ("we," "us," or "our") is committed to protecting your privacy. In accordance with The General Data Protection Regulation (GDPR), effective as of 25th May 2018, this privacy notice provides clear and transparent information to you (the customer) about the personal data we collect, how we use it, and under what circumstances we may disclose it to third parties.

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CONTENTS OF THIS NOTICE:

  • Who we are

  • How we collect information from you

  • What information we collect

  • Why we need your data and how it's used

  • Who we share your data with

  • Disclosure of your data

  • Safe storage of your data

  • Children’s privacy

  • Your rights

  • Changes to this privacy notice

  • Complaints and contact

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WHO WE ARE

We are specialists in providing personal styling and wardrobe recommendations, focusing on helping women find clothing that suits their shape and lifestyle, particularly during menopause.

Business Type: Sole Trader

Business Owner: Claire Causton

With respect to all aspects of personal information handling, we act as both the data controller and "data processor." (Data processing includes obtaining, recording, storing, updating, and/or sharing information).

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HOW WE COLLECT INFORMATION FROM YOU

We collect personal data through:

  • Oral communication (e.g., telephone consultations)

  • Email exchanges

  • Our website and sales pages

Before sharing any data, we recommend that you read this privacy notice in full to understand our procedures for handling your personal information.

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WHAT INFORMATION WE COLLECT

We collect only the information necessary to provide you with our styling services. We will never request additional details that are not relevant. The types of information we collect are as follows:​

  • Personal Data – Information that relates to an identifiable person:

  • Your full name

  • Your email address

  • Your contact number(s)

  • Your home or office address (if required for billing or service delivery)

  • Payment details (if provided for billing purposes via telephone or web)​

  • Usage Data – Information collected from your interactions with our website or platform:

  • IP address and approximate geographical location

  • Website visits, page views, and session duration (via analytics)

  • Cookie Data – Cookies are small data files that track your online behaviors and preferences. We may use cookies to enhance your experience on our site. For more details, please refer to our cookie policy.

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WHY WE NEED YOUR DATA AND HOW IT’S USED

We collect and use your personal data for the following purposes:

  • To communicate with you about our styling services and keep you updated on changes

  • To deliver personalised styling recommendations and wardrobe ideas

  • To process payments and send invoices or billing reminders

  • To enhance your overall experience by analysing website usage

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WHO WE SHARE YOUR DATA WITH

During the course of providing services to you, we may use third-party providers for certain services, such as payment processing or marketing support. We will not share your details with these providers without your prior consent. We only use reputable third parties who comply with GDPR regulations and have their own privacy policies in place.

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DISCLOSURE OF DATA

We will never publicly disclose your personal data unless required by law, such as in legal proceedings, recovering unpaid invoices, or aiding in criminal investigations.

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SAFE STORAGE OF YOUR DATA

All personal data in our possession is securely stored using the best possible protections. Where third-party storage solutions (such as cloud providers) are used, we rely on the security systems provided by those platforms but cannot be held responsible for breaches beyond our control.

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CHILDREN’S PRIVACY

Our services are intended for adults, and we do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

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YOUR RIGHTS

Under the GDPR and The Data Protection Act 2018 (DPA), you have several rights concerning your personal data:

The right to access the information we hold about you

The right to correct or update any inaccurate or incomplete data

The right to delete your personal data (subject to legal requirements)

The right to object to or restrict how your data is processed

The right to withdraw consent at any time

If you wish to exercise any of these rights, please contact us at Claire@themenopausestylist.co.uk.

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CHANGES TO THIS PRIVACY NOTICE

We may update this privacy notice periodically to reflect changes in our services or legal requirements. We will notify you by email of any significant changes, but we also recommend reviewing this notice regularly to stay informed about how we handle your personal information.

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COMPLAINTS & CONTACT

If you have any concerns or complaints regarding our use of your data, please contact us at:

Email: Claire@themenopausestylist.co.uk

Phone: 07720769476

​Alternatively, you can file a formal complaint with the Information Commissioner’s Office (ICO) via their website.

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​By using our services, you consent to the collection and use of your personal data as outlined in this privacy notice.

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